CSAT

Endpoint

Customer satisfaction surveys

Get CSAT survey for a conversation

GET

https://api-chat.bara.my.id

/api/conversations/{id}/csat

Get CSAT survey for a conversation › path Parameters

id

string · uuid · required

Get CSAT survey for a conversation › Responses

200

CSAT survey (or null if none)

id

string · uuid · required

conversation_id

string · uuid · required

contact_id

string · uuid · required

status

string · enum · required

Enum values:

pending

rated

created_at

string · date-time · required

agent_id

string · uuid

rating

integer · min: 1 · max: 5

comment

string

rated_at

string · date-time

agent_name

string

contact_name

string

Create a CSAT survey for a conversation

POST

https://api-chat.bara.my.id

/api/conversations/{id}/csat

Creates a new pending survey. Returns existing if a pending survey already exists.

Create a CSAT survey for a conversation › path Parameters

id

string · uuid · required

Create a CSAT survey for a conversation › Responses

Survey created or already exists

message

string

id

string · uuid

already_exists

boolean

Submit a CSAT rating

PATCH

https://api-chat.bara.my.id

/api/csat/{id}

Submit a CSAT rating › path Parameters

id

string · uuid · required

Submit a CSAT rating › Request Body

rating

integer · min: 1 · max: 5 · required

comment

string

Submit a CSAT rating › Responses

Rating submitted

message

string

id

string · uuid

rating

integer

CSAT analytics

GET

https://api-chat.bara.my.id

/api/analytics/csat

Supervisor or admin only. Returns overall and per-agent CSAT metrics.

CSAT analytics › query Parameters

period

string · enum

Enum values:

30d

90d

Default: 30d

CSAT analytics › Responses

CSAT analytics

period

string · required

object · required

object[] · required

Scheduled Messages SLA

OmniStream CRM API

CSAT

Endpoint

Customer satisfaction surveys

Get CSAT survey for a conversation

GET

https://api-chat.bara.my.id

/api/conversations/{id}/csat

Get CSAT survey for a conversation › path Parameters

id

string · uuid · required

Get CSAT survey for a conversation › Responses

200

CSAT survey (or null if none)

id

string · uuid · required

conversation_id

string · uuid · required

contact_id

string · uuid · required

status

string · enum · required

Enum values:

pending

rated

created_at

string · date-time · required

agent_id

string · uuid

rating

integer · min: 1 · max: 5

comment

string

rated_at

string · date-time

agent_name

string

contact_name

string

Create a CSAT survey for a conversation

POST

https://api-chat.bara.my.id

/api/conversations/{id}/csat

Creates a new pending survey. Returns existing if a pending survey already exists.

Create a CSAT survey for a conversation › path Parameters

id

string · uuid · required

Create a CSAT survey for a conversation › Responses

Survey created or already exists

message

string

id

string · uuid

already_exists

boolean

Submit a CSAT rating

PATCH

https://api-chat.bara.my.id

/api/csat/{id}

Submit a CSAT rating › path Parameters

id

string · uuid · required

Submit a CSAT rating › Request Body

rating

integer · min: 1 · max: 5 · required

comment

string

Submit a CSAT rating › Responses

Rating submitted

message

string

id

string · uuid

rating

integer

CSAT analytics

GET

https://api-chat.bara.my.id

/api/analytics/csat

Supervisor or admin only. Returns overall and per-agent CSAT metrics.

CSAT analytics › query Parameters

period

string · enum

Enum values:

30d

90d

Default: 30d

CSAT analytics › Responses

CSAT analytics

period

string · required

object · required

object[] · required

Scheduled Messages SLA