Dashboard analytics (supervisor/admin only)
Dashboard overview KPIs
Supervisor or admin only.
Dashboard overview KPIs › Responses
Overview metrics
total_conversationsopen_conversationspending_conversationsresolved_conversationstotal_contactstotal_agentsonline_agentsmessages_todayresolution_ratePercentage (0.0 - 100.0)
WhatsApp message analytics
Supervisor or admin only. Fetches SENT/DELIVERED/READ/FAILED counts per day from Meta Graph API.
query Parameters
startStart date (YYYY-MM-DD)
endEnd date (YYYY-MM-DD)
integration_account_idUse specific WABA account. Falls back to META_WABA_ID env var.
WhatsApp message analytics › Responses
Message analytics data
WhatsApp conversation analytics
Supervisor or admin only. Fetches conversation counts by type and direction from Meta Graph API.
query Parameters
startStart date (YYYY-MM-DD)
endEnd date (YYYY-MM-DD)
integration_account_idUse specific WABA account. Falls back to META_WABA_ID env var.
WhatsApp conversation analytics › Responses
Conversation analytics data
WhatsApp template analytics
Supervisor or admin only. Fetches SENT/DELIVERED/READ/CLICKED counts per template from Meta Graph API.
query Parameters
startStart date (YYYY-MM-DD)
endEnd date (YYYY-MM-DD)
integration_account_idUse specific WABA account. Falls back to META_WABA_ID env var.
WhatsApp template analytics › Responses
Template analytics data