OmniStream Docs
  • Panduan Pengguna
  • Developer
  • API Reference
Information
Auth
    Login with email and passwordpostGet current agent profilegetLogout (clears cookie)postIssue a fresh JWT for the current sessiongetRegister a new tenant organizationpost
Conversations
    List conversationsgetGet a single conversationgetAssign or unassign an agentpatchUpdate conversation statuspatchMark conversation as readpostExpire stale conversationspostUpdate conversation tagspatchTakeover a conversationpostBulk conversation actionspost
Messages
    List messages in a conversationgetSend an outbound messagepostSearch messages across conversationsget
Contacts
    List contactsgetGet a contact by IDgetUpdate a contactpatchList conversations for a contactget
Agents
    List all agentsgetCreate a new agentpostGet an agent by IDgetDelete an agentdeleteUpdate an agentpatchToggle agent online/offline statuspatch
Notes
    List notes for a conversationgetCreate a notepostDelete a notedeleteUpdate a notepatch
Quick Replies
    List all quick repliesgetCreate a quick replypostDelete a quick replydeleteUpdate a quick replypatchExport quick replies as CSVgetImport quick replies from CSVpostRecord usage of a quick replypostAdd quick reply to favoritespostRemove quick reply from favoritesdelete
Analytics
    Dashboard overview KPIsgetConversation and message trendsgetPer-agent workload metricsgetPer-channel metricsgetCSAT analyticsgetWhatsApp message analyticsgetWhatsApp conversation analyticsgetWhatsApp template analyticsget
Media
    Upload a media filepostDownload or proxy a media filegetUpload a file to S3/MinIOpost
Divisions
    List divisionsgetCreate a divisionpostGet a division with agentsgetDelete a divisiondeleteUpdate a divisionpatchList agents in a divisiongetAssign agents to a divisionpostRemove agents from a divisiondelete
Transfers
    Transfer a conversationpostList transfer history for a conversationget
Scheduled Messages
    Schedule a message for future deliverypostList scheduled messages for a conversationgetCancel a scheduled messagedelete
CSAT
    Get CSAT survey for a conversationgetCreate a CSAT survey for a conversationpostSubmit a CSAT ratingpatchCSAT analyticsget
SLA
    List SLA policiesgetCreate an SLA policypostDelete an SLA policydeleteUpdate an SLA policypatchList SLA breaches for a policygetGet SLA status for a conversationget
Outgoing Webhooks
    List outgoing webhooksgetCreate an outgoing webhookpostList available webhook event typesgetDelete an outgoing webhookdeleteUpdate an outgoing webhookpatchList deliveries for a webhookgetSend a test event to the webhookpost
Campaigns
    List campaignsgetCreate a new campaign (draft)postGet a campaigngetDelete a draft campaigndeleteUpdate a draft campaignpatchList campaign recipientsgetAdd recipients to a campaignpostClear all recipients from a campaigndeleteSend or schedule a campaignpostCancel a campaignpost
Integrations
    List all channel integrationsgetGet a single integration by channelgetCreate or update an integration (upsert)putDelete an integrationdeleteList integration accountsgetCreate an integration accountpostGet an integration account by IDgetDelete an integration accountdeleteUpdate an integration accountpatchSet an integration account as the default for its channelpostFetch WhatsApp account health from Meta Graph APIgetGet WhatsApp Embedded Signup configgetComplete WhatsApp Embedded SignuppostGet Instagram OAuth app configgetConnect Instagram account via OAuthpostGet Messenger OAuth app configgetConnect Messenger via Facebook Login OAuthpostSubscribe selected Facebook Pages to Messenger webhookspostDisconnect a Messenger pagepostGet Messenger persistent menugetSet or delete Messenger persistent menupost
Activity Logs
    List activity logsget
WA Templates
    List WhatsApp message templatesgetCreate a WhatsApp message templatepostSync templates from MetapostGet a WhatsApp template by IDgetDelete a WhatsApp template (local only)deleteUpdate template header media URLpatch
Webhooks
    Meta webhook verificationgetReceive Meta webhook (WhatsApp + Instagram)postReceive inbound email webhookpostMeta webhook verification for MessengergetReceive Messenger inbound webhook eventspostMeta webhook verification for InstagramgetReceive Instagram inbound webhook eventspost
Roles
    List all roles with permissionsgetCreate a custom rolepostGet a single role with permissionsgetDelete a custom roledeleteUpdate a rolepatchList all available permissionsget
API Keys
    List caller's API keysgetCreate a new API keypostRevoke an API keydelete
Health
    API Gateway health checkget
Automation
    List automation rulesgetCreate an automation rulepostList snoozed automation rulesgetSnooze multiple automation rulespostAutomation stats overviewgetAutomation stats time seriesgetAutomation alert statsgetDry-run an automation rule against a test payloadpostGet an automation rule by IDgetDelete an automation ruledeleteUpdate an automation rulepatchToggle automation rule active statepostSnooze an automation rule until a given timepostUnsnooze an automation rulepostGet stats for a specific automation rulegetGet time series stats for a specific automation rulegetGet the effective state of an automation rulegetUpdate alert settings for an automation rulepatchUpdate schedule settings for an automation rulepatchUpdate rollout percentage for an automation rulepatchPreview upcoming schedule windows for an automation rulegetGet global automation control stategetUpdate global automation control statepatchList automation rule runsgetExport automation runs as CSVgetList automation runs for a specific rulegetList automation runs for a specific eventgetGet a single automation run by IDgetGet replay context for an automation rungetList automation event queue itemsgetAutomation event queue statsgetExport automation events as CSVgetRetry all failed automation eventspostClean up old failed automation eventspostList automation events for a conversationgetList automation events for a rulegetList automation events by payload fingerprintgetGet a single automation event by IDgetRetry a single automation eventpostReprocess an automation event with the current rule setpostGet automation worker metricsget
Chat Expiration
    List chat expiration rulesgetUpsert a chat expiration rule for a channelput
AI Agents
    List all AI agentsgetCreate a new AI agentpostGet an AI agent by IDgetUpdate an AI agentputDelete an AI agentdeleteToggle AI agent active stateputList AI agent assignmentsgetCreate an AI agent assignmentpostUpdate an AI agent assignmentputDelete an AI agent assignmentdeleteList handoff rules for an AI agentgetCreate a handoff rulepostUpdate a handoff ruleputDelete a handoff ruledeleteGet daily usage stats for an AI agentgetList knowledge sources for an AI agentgetAdd a knowledge sourcepostDelete a knowledge sourcedeleteReprocess a knowledge sourcepostList QnA pairs for a knowledge sourcegetAdd a QnA pairpostDelete a QnA pairdeleteList products for an AI agentgetCreate a productpostBulk import productspostUpdate a productputDelete a productdeleteList orchestration rulesgetCreate an orchestration rulepostUpdate an orchestration ruleputDelete an orchestration ruledeleteList evaluations for an AI agentgetCreate an AI response evaluationpostUpdate an AI evaluationputDelete an AI evaluationdeleteGet aggregated AI usage summarygetSend a test message to an AI agentpost
Working Hours
    List global working hoursgetUpsert global working hoursputList division working hoursgetUpsert division working hours overrideputDelete division working hours overridedeleteGet tenant timezonegetUpdate tenant timezoneputCheck working hours status (public)get
Super Admin
    Super-admin loginpostList all tenant organizationsgetProvision a new tenantpostGet a tenant organizationgetSuspend a tenant organizationdeleteUpdate a tenant organizationpatchImpersonate a tenant adminpostList all tenants with usage statisticsgetSystem health checkgetList super-admin accountsgetCreate a super-admin accountpostDelete a super-admin accountdeleteReset a super-admin's passwordpostList tenant usersgetReset a tenant user's passwordpostSuspend a tenant userpostActivate a tenant userpostImpersonate a tenant userpost
Billing Admin
    List all billing plansgetCreate a billing planpostGet a billing plan by IDgetDelete a billing plandeleteUpdate a billing planpatchList all couponsgetCreate a couponpostDelete a coupondeleteUpdate a couponpatchList all add-onsgetCreate an add-onpostDelete an add-ondeleteUpdate an add-onpatchCombined analytics dashboardgetMonthly recurring revenue summarygetRevenue breakdown by plangetMonthly revenue over time (last 12 months)getChurn metrics for current monthgetRefund an invoicepost
Billing
    Get current subscription and plangetList available billing plansgetSubscribe to a planpostUpgrade or downgrade subscription planpostCancel subscriptionpostGet current month's usagegetList invoicesgetDownload invoice PDFgetList payment methodsgetAdd a payment methodpostDelete a payment methoddeleteValidate a coupon codepostList available add-onsgetList attached add-onsgetAttach an add-on to subscriptionpostDetach an add-on from subscriptiondelete
Schemas
OmniStream CRM API
OmniStream CRM API

Schemas


ErrorResponse

​object · required

LoginRequest

email
​string · email · required
password
​string · minLength: 1 · required

LoginResponse

token
​string · required

JWT token

​object · required

AgentPublic

id
​string · uuid · required
email
​string · email · required
full_name
​string · required
role
​string · enum · required
Enum values:
admin
supervisor
agent
is_online
​boolean · required

AgentRole

string · enum
Enum values:
admin
supervisor
agent

ConversationStatus

string · enum
Enum values:
open
pending
resolved
expired

ConversationWithContact

id
​string · uuid · required
contact_id
​string · uuid · required
status
​string · enum · required
Enum values:
open
pending
resolved
expired
last_message_at
​string · date-time · required
unread_count
​integer · required
created_at
​string · date-time · required
updated_at
​string · date-time · required
contact_channel
​string · required

whatsapp, instagram, or email

assigned_agent_id
​string · uuid
contact_name
​string
contact_phone
​string

AssignAgentRequest

agent_id
​string · uuid

Set to null to unassign

UpdateStatusRequest

status
​string · enum · required
Enum values:
open
pending
resolved
expired

MessageType

string · enum
Enum values:
text
image
document
template
audio
video
location
sticker

MessageDirection

string · enum
Enum values:
inbound
outbound

MessageStatus

string · enum
Enum values:
pending
sent
delivered
read
failed

Message

conversation_id
​string · uuid · required
direction
​string · enum · required
Enum values:
inbound
outbound
type
​string · enum · required
Enum values:
text
image
document
template
audio
video
location
sticker
content
​required

Free-form JSON. For text messages: {text: '...'}.

status
​string · enum · required
Enum values:
pending
sent
delivered
read
failed
created_at
​string · date-time · required
_id
​string

MongoDB ObjectId hex string

external_id
​string
sender_phone
​string

MessageListResponse

​object[] · required
has_more
​boolean · required
next_cursor
​string

MongoDB ObjectId hex for next page

SendMessageRequest

type
​string · enum · required
Enum values:
text
image
document
template
audio
video
location
sticker
content
​required

Free-form JSON. For text: {"text": "Hello"}. For image: {"url": "...", "caption": "..."}.

Contact

id
​string · uuid · required
channel_source
​string · required

whatsapp, instagram, or email

tags
​string[] · required

JSON array of tag strings

created_at
​string · date-time · required
updated_at
​string · date-time · required
phone_number
​string
name
​string
email
​string · email

UpdateContact

At least one field required.
name
​string
email
​string · email
tags
​string[]

CreateAgent

email
​string · email · required

Must contain @

password
​string · minLength: 8 · required
full_name
​string · minLength: 1 · required
role
​string · enum

Defaults to "agent" if omitted

Enum values:
admin
supervisor
agent

UpdateAgent

At least one field required.
email
​string · email

Admin only

full_name
​string · minLength: 1
role
​string · enum

Admin only

Enum values:
admin
supervisor
agent
password
​string · minLength: 8

UpdateAgentStatusRequest

is_online
​boolean · required

ConversationNote

id
​string · uuid · required
conversation_id
​string · uuid · required
agent_id
​string · uuid · required
content
​string · required
created_at
​string · date-time · required
updated_at
​string · date-time · required

NoteResponse

id
​string · uuid · required
conversation_id
​string · uuid · required
agent_id
​string · uuid · required
agent_name
​string · required
content
​string · required
created_at
​string · date-time · required
updated_at
​string · date-time · required

CreateNote

content
​string · minLength: 1 · required

UpdateNote

content
​string · minLength: 1 · required

QuickReply

id
​string · uuid · required
title
​string · required
content
​string · required
created_by
​string · uuid · required
created_at
​string · date-time · required
updated_at
​string · date-time · required
shortcut
​string
category
​string

CreateQuickReply

title
​string · minLength: 1 · required
content
​string · minLength: 1 · required
shortcut
​string
category
​string

UpdateQuickReply

title
​string
content
​string
shortcut
​string
category
​string

OverviewResponse

total_conversations
​integer · required
open_conversations
​integer · required
pending_conversations
​integer · required
resolved_conversations
​integer · required
total_contacts
​integer · required
total_agents
​integer · required
online_agents
​integer · required
messages_today
​integer · required
resolution_rate
​number · double · required

Percentage (0.0 - 100.0)

DayCount

date
​string · date · required

YYYY-MM-DD

count
​integer · required

TrendsResponse

period
​string · required

7d, 30d, or 90d

days
​integer · required
​object[] · required
​object[] · required

AgentMetric

agent_id
​string · required
full_name
​string · required
email
​string · required
is_online
​boolean · required
open_conversations
​integer · required
resolved_conversations
​integer · required
total_conversations
​integer · required

AgentMetricsResponse

​object[] · required

ChannelMetric

channel
​string · required
contact_count
​integer · required
conversation_count
​integer · required

ChannelMetricsResponse

​object[] · required

HealthResponse

status
​string · enum · required
Enum values:
healthy
degraded
​object · required

MediaUploadResponse

media_id
​string · required
mime_type
​string · required
file_size
​integer · required
filename
​string · required

Division

id
​string · uuid · required
name
​string · required
description
​string · required
allocation_method
​string · enum · required
Enum values:
round_robin
least_load
is_active
​boolean · required
created_at
​string · date-time · required
updated_at
​string · date-time · required

DivisionWithCount

id
​string · uuid · required
name
​string · required
description
​string · required
allocation_method
​string · enum · required
Enum values:
round_robin
least_load
is_active
​boolean · required
created_at
​string · date-time · required
updated_at
​string · date-time · required
agent_count
​integer

CreateDivision

name
​string · minLength: 1 · required
description
​string
allocation_method
​string · enum
Enum values:
round_robin
least_load
Default: least_load

UpdateDivision

name
​string
description
​string
allocation_method
​string · enum
Enum values:
round_robin
least_load
is_active
​boolean

TransferConversationRequest

At least one of to_agent_id or to_division_id must be provided.
to_agent_id
​string · uuid
to_division_id
​string · uuid
note
​string

ConversationTransfer

id
​string · uuid · required
conversation_id
​string · uuid · required
transferred_by
​string · uuid · required
created_at
​string · date-time · required
from_agent_id
​string · uuid
to_agent_id
​string · uuid
to_division_id
​string · uuid
note
​string
from_agent_name
​string
to_agent_name
​string
to_division_name
​string
transferred_by_name
​string

BulkConversationRequest

conversation_ids
​string[] · minItems: 1 · maxItems: 100 · required
​required

UpdateTagsRequest

tags
​string[] · required

ScheduleMessageRequest

type
​string · required
content
​required

Free-form JSON message content

scheduled_at
​string · date-time · required

Must be in the future (UTC)

ScheduledMessage

id
​string · uuid · required
conversation_id
​string · uuid · required
scheduled_by
​string · uuid · required
msg_type
​string · required
content
​required
scheduled_at
​string · date-time · required
status
​string · enum · required
Enum values:
pending
sent
cancelled
failed
created_at
​string · date-time · required
error_message
​string
sent_at
​string · date-time
agent_name
​string

CsatSurvey

id
​string · uuid · required
conversation_id
​string · uuid · required
contact_id
​string · uuid · required
status
​string · enum · required
Enum values:
pending
rated
created_at
​string · date-time · required
agent_id
​string · uuid
rating
​integer · min: 1 · max: 5
comment
​string
rated_at
​string · date-time
agent_name
​string
contact_name
​string

SubmitCsatRequest

rating
​integer · min: 1 · max: 5 · required
comment
​string

CsatAnalyticsResponse

period
​string · required
​object · required
​object[] · required

SlaPolicy

id
​string · uuid · required
name
​string · required
first_response_time_secs
​integer · required
resolution_time_secs
​integer · required
warning_threshold_pct
​integer · required
priority
​integer · required
is_active
​boolean · required
is_default
​boolean · required
created_at
​string · date-time · required
updated_at
​string · date-time · required
description
​string
channel
​string
division_id
​string · uuid

CreateSlaPolicy

name
​string · minLength: 1 · required
description
​string
first_response_time_secs
​integer
Default: 300
resolution_time_secs
​integer
Default: 3600
warning_threshold_pct
​integer
Default: 80
priority
​integer
Default: 0
channel
​string
division_id
​string · uuid
is_default
​boolean
Default: false

UpdateSlaPolicy

name
​string
description
​string
first_response_time_secs
​integer
resolution_time_secs
​integer
warning_threshold_pct
​integer
priority
​integer
channel
​string
division_id
​string · uuid
is_active
​boolean
is_default
​boolean

SlaBreachLog

id
​string · uuid · required
conversation_id
​string · uuid · required
sla_policy_id
​string · uuid · required
breach_type
​string · enum · required
Enum values:
first_response
resolution
threshold_secs
​integer · required
actual_secs
​integer · required
breached_at
​string · date-time · required

ConversationSlaStatus

conversation_id
​string · uuid
policy_id
​string · uuid
policy_name
​string
frt_status
​string · enum
Enum values:
ok
warning
breached
frt_elapsed_secs
​integer
frt_threshold_secs
​integer
resolution_status
​string · enum
Enum values:
ok
warning
breached
resolution_elapsed_secs
​integer
resolution_threshold_secs
​integer

Integration

id
​string · uuid · required
channel
​string · required

whatsapp, instagram, email, or messenger

is_active
​boolean · required
config
​object · required

Channel configuration (sensitive fields masked)

created_at
​string · date-time · required
updated_at
​string · date-time · required
division_id
​string · uuid

UpsertIntegration

is_active
​boolean
config
​object
division_id
​string · uuid

IntegrationAccount

id
​string · uuid · required
channel
​string · required

whatsapp, instagram, email, or messenger

account_key
​string · required

Unique key within a channel (e.g. wa-123456789)

display_name
​string · required
is_active
​boolean · required
is_default
​boolean · required
config
​object · required

Account configuration (sensitive fields masked)

created_at
​string · date-time · required
updated_at
​string · date-time · required
division_id
​string · uuid
verify_token
​string
webhook_url
​string

Computed webhook URL for this account

CreateIntegrationAccount

channel
​string · required

whatsapp, instagram, email, or messenger

account_key
​string

Required for non-WhatsApp channels. Auto-derived from phone_number_id for WhatsApp.

display_name
​string
is_active
​boolean
Default: false
is_default
​boolean
Default: false
division_id
​string · uuid
config
​object

UpdateIntegrationAccount

account_key
​string
display_name
​string
is_active
​boolean
is_default
​boolean
division_id
​string · uuid
config
​object

WaTemplate

id
​string · uuid · required
waba_id
​string · required

WhatsApp Business Account ID

name
​string · required
language
​string · required

BCP-47 language code (e.g. id, en_US)

category
​string · enum · required
Enum values:
MARKETING
UTILITY
AUTHENTICATION
status
​string · enum · required
Enum values:
APPROVED
PENDING
REJECTED
PAUSED
DISABLED
components
​required

Meta template components array (HEADER, BODY, FOOTER, BUTTONS)

created_at
​string · date-time · required
updated_at
​string · date-time · required
meta_template_id
​string

Template ID assigned by Meta

header_media_url
​string

Public MinIO URL for the header media (IMAGE/VIDEO/DOCUMENT)

CreateWaTemplate

name
​string · required

Lowercase letters, numbers, and underscores only. Max 512 chars.

components
​required

Meta template components array

language
​string
Default: id
category
​string · enum
Enum values:
MARKETING
UTILITY
AUTHENTICATION
Default: MARKETING
integration_account_id
​string · uuid

Use specific WABA account. Falls back to META_WABA_ID env var.

OutgoingWebhook

id
​string · uuid · required
name
​string · required
url
​string · required
secret
​string · required
events
​required

JSON array of subscribed event type strings

is_active
​boolean · required
consecutive_failures
​integer · required
created_at
​string · date-time · required
updated_at
​string · date-time · required
created_by
​string · uuid
last_triggered_at
​string · date-time
last_success_at
​string · date-time

CreateOutgoingWebhook

name
​string · minLength: 1 · required
url
​string · required

Must start with http:// or https://

secret
​string
events
​string[]

Valid types: message.received, message.sent, message.status, conversation.created, conversation.resolved, conversation.assigned, contact.created

UpdateOutgoingWebhook

name
​string
url
​string
secret
​string
events
​string[]
is_active
​boolean

WebhookDelivery

id
​string · uuid · required
webhook_id
​string · uuid · required
event_type
​string · required
payload
​required
status
​string · enum · required
Enum values:
pending
success
failed
attempt
​integer · required
max_attempts
​integer · required
created_at
​string · date-time · required
http_status
​integer
response_body
​string
error_message
​string
next_retry_at
​string · date-time
completed_at
​string · date-time

Role

id
​string · uuid · required
name
​string · required
description
​string · required
is_system
​boolean · required

Role bawaan sistem tidak dapat dihapus atau diubah namanya

created_at
​string · date-time · required
updated_at
​string · date-time · required

RoleWithPermissions

id
​string · uuid · required
name
​string · required
description
​string · required
is_system
​boolean · required

Role bawaan sistem tidak dapat dihapus atau diubah namanya

created_at
​string · date-time · required
updated_at
​string · date-time · required
permissions
​string[]

Daftar kode izin yang dimiliki role ini

Permission

id
​string · uuid · required
code
​string · required

Kode izin dalam format category.action, misal: campaigns.manage

name
​string · required
description
​string · required
category
​string · required

CreateRole

name
​string · minLength: 1 · required

Nama role (akan dinormalisasi ke huruf kecil). Tidak boleh sama dengan nama role sistem.

permissions
​string[] · required

Daftar kode izin yang akan diberikan ke role ini

description
​string

UpdateRole

name
​string

Tidak dapat diubah untuk role sistem

description
​string
permissions
​string[]

Menggantikan seluruh daftar izin role (replace, bukan merge)

ApiKey

id
​string · uuid · required
agent_id
​string · uuid · required
name
​string · required
key_type
​string · enum · required
Enum values:
rest
webhook_signing
key_prefix
​string · required

12 karakter pertama dari plaintext key (bukan rahasia)

scopes
​required

JSON array of scope strings

is_active
​boolean · required
created_at
​string · date-time · required
last_used_at
​string · date-time
expires_at
​string · date-time
revoked_at
​string · date-time

ApiKeyCreateResponse

​object · required
plaintext_key
​string · required

Plaintext API key — hanya ditampilkan sekali saat pembuatan. Simpan dengan aman.

CreateApiKeyRequest

name
​string · minLength: 1 · required
key_type
​string · enum · required
Enum values:
rest
webhook_signing
expires_at
​string · date-time

Tanggal kedaluwarsa opsional (UTC)

Campaign

id
​string · uuid · required
name
​string · required
template_id
​string · uuid · required
status
​string · enum · required
Enum values:
draft
scheduled
sending
completed
failed
cancelled
total_recipients
​integer · required
sent_count
​integer · required
delivered_count
​integer · required
read_count
​integer · required
failed_count
​integer · required
created_by
​string · uuid · required
created_at
​string · date-time · required
updated_at
​string · date-time · required
scheduled_at
​string · date-time
integration_account_id
​string · uuid

CampaignWithTemplate

id
​string · uuid · required
name
​string · required
template_id
​string · uuid · required
status
​string · enum · required
Enum values:
draft
scheduled
sending
completed
failed
cancelled
total_recipients
​integer · required
sent_count
​integer · required
delivered_count
​integer · required
read_count
​integer · required
failed_count
​integer · required
created_by
​string · uuid · required
created_at
​string · date-time · required
updated_at
​string · date-time · required
scheduled_at
​string · date-time
integration_account_id
​string · uuid
template_name
​string
template_language
​string

CreateCampaign

name
​string · minLength: 1 · required
template_id
​string · uuid · required

Template harus berstatus APPROVED

scheduled_at
​string · date-time
integration_account_id
​string · uuid

UpdateCampaign

Hanya campaign berstatus draft yang dapat diubah
name
​string
template_id
​string · uuid
scheduled_at
​string · date-time
integration_account_id
​string · uuid

CampaignRecipient

id
​string · uuid · required
campaign_id
​string · uuid · required
phone_number
​string · required
variables
​required

Variabel template per penerima, misal: {"1": "John", "2": "Order #123"}

status
​string · enum · required
Enum values:
pending
sent
delivered
read
failed
cancelled
created_at
​string · date-time · required
contact_id
​string · uuid
external_id
​string
error_message
​string
sent_at
​string · date-time
delivered_at
​string · date-time
read_at
​string · date-time
conversation_id
​string · uuid
mongo_message_id
​string

AddRecipientsPayload

Minimal satu dari contact_ids, tags, atau phone_numbers harus diisi
contact_ids
​string[]

Tambahkan penerima berdasarkan ID kontak

tags
​string[]

Tambahkan semua kontak dengan tag yang cocok

phone_numbers
​string[]

Tambahkan penerima langsung berdasarkan nomor telepon

variables
​

Pemetaan variabel per nomor telepon: {"628xxx": {"1": "John", "2": "#123"}}

PaginatedResponse

​array · required
total
​integer · int64 · required
page
​integer · int64 · required
per_page
​integer · int64 · required
total_pages
​integer · int64 · required

AutomationRule

id
​string · uuid · required
name
​string · required
description
​string · required
is_active
​boolean · required
trigger_type
​string · enum · required
Enum values:
conversation_created
message_received_inbound
status_changed
sla_breached
​object · required

Conditions for rule matching (empty = always match)

​object[] · required

Tagged-union array of automation actions

​object · required
​object · required
priority
​integer · required
rollout_percentage
​integer · min: 1 · max: 100 · required
stop_on_match
​boolean · required
cooldown_secs
​integer · required
created_at
​string · date-time · required
updated_at
​string · date-time · required
snoozed_until
​string · date-time
created_by
​string · uuid
updated_by
​string · uuid

CreateAutomationRule

name
​string · minLength: 1 · required
trigger_type
​string · enum · required
Enum values:
conversation_created
message_received_inbound
status_changed
sla_breached
​object[] · minItems: 1 · required
description
​string
is_active
​boolean
Default: true
conditions
​object
alert_settings
​object
schedule_settings
​object
priority
​integer
Default: 0
rollout_percentage
​integer · min: 1 · max: 100
Default: 100
stop_on_match
​boolean
Default: false
cooldown_secs
​integer
Default: 0

UpdateAutomationRule

name
​string
description
​string
is_active
​boolean
trigger_type
​string · enum
Enum values:
conversation_created
message_received_inbound
status_changed
sla_breached
conditions
​object
​object[]
alert_settings
​object
schedule_settings
​object
priority
​integer
rollout_percentage
​integer · min: 1 · max: 100
stop_on_match
​boolean
cooldown_secs
​integer

AutomationControl

singleton
​boolean · required
is_paused
​boolean · required
updated_at
​string · date-time · required
pause_reason
​string
paused_until
​string · date-time
updated_by
​string · uuid

AutomationRuleRun

id
​string · uuid · required
event_id
​string · uuid · required
rule_id
​string · uuid · required
conversation_id
​string · uuid · required
matched
​boolean · required
executed
​boolean · required
result
​object · required
created_at
​string · date-time · required
rule_name
​string

AutomationEventQueueItem

id
​string · uuid · required
event_type
​string · required
conversation_id
​string · uuid · required
payload
​object · required
payload_hash
​string · required

SHA-256 hex digest of the payload

source
​string · required
status
​string · enum · required
Enum values:
pending
processing
done
failed
attempts
​integer · required
available_at
​string · date-time · required
created_at
​string · date-time · required
contact_id
​string · uuid
processed_at
​string · date-time
error
​string

ChatExpirationRule

id
​string · uuid · required
channel
​string · enum · required
Enum values:
whatsapp
instagram
email
window_hours
​integer · required

Hours before the messaging window closes (0 = never expires)

auto_resolve
​boolean · required
block_text_after_window
​boolean · required
is_active
​boolean · required
created_at
​string · date-time · required
updated_at
​string · date-time · required

UpsertChatExpirationRule

window_hours
​integer · min: 0

Hours before window closes (0 = never expires)

auto_resolve
​boolean
block_text_after_window
​boolean
is_active
​boolean

RegisterRequest

org_name
​string · required

Name of the new organization

admin_email
​string · email · required

Email for the initial admin user

admin_password
​string · minLength: 6 · required

Password for the initial admin user (min 6 characters)

WorkingHours

id
​string · uuid · required
day_of_week
​integer · min: 0 · max: 6 · required

Day of the week (0 = Sunday, 6 = Saturday)

start_time
​string · time · required
end_time
​string · time · required
is_active
​boolean · required
created_at
​string · date-time · required
updated_at
​string · date-time · required
division_id
​string · uuid

DaySchedule

day_of_week
​integer · min: 0 · max: 6 · required
start_time
​string · required
end_time
​string · required
is_active
​boolean · required

UpsertWorkingHours

​object[] · required

AppSetting

key
​string · required
value
​string · required
updated_at
​string · date-time · required

UpdateTimezone

timezone
​string · required

AiAgent

id
​string · uuid · required
name
​string · required
system_prompt
​string · required
model
​string · required
temperature
​number · double · required
max_tokens
​integer · required
is_active
​boolean · required
created_at
​string · date-time · required
updated_at
​string · date-time · required
welcome_message
​string
parent_agent_id
​string · uuid
daily_token_limit
​integer
max_conversation_turns
​integer

CreateAiAgent

name
​string · required
system_prompt
​string
model
​string
temperature
​number · double
max_tokens
​integer
welcome_message
​string
parent_agent_id
​string · uuid
daily_token_limit
​integer
max_conversation_turns
​integer

UpdateAiAgent

name
​string
system_prompt
​string
model
​string
temperature
​number · double
max_tokens
​integer
welcome_message
​string
is_active
​boolean
parent_agent_id
​string · uuid
daily_token_limit
​integer
max_conversation_turns
​integer

AiAgentAssignment

id
​string · uuid · required
ai_agent_id
​string · uuid · required
priority
​integer · required
is_active
​boolean · required
channel
​string · enum
Enum values:
whatsapp
instagram
email
messenger
division_id
​string · uuid

CreateAiAgentAssignment

channel
​string · enum
Enum values:
whatsapp
instagram
email
messenger
division_id
​string · uuid
priority
​integer

UpdateAiAgentAssignment

channel
​string · enum
Enum values:
whatsapp
instagram
email
messenger
division_id
​string · uuid
priority
​integer
is_active
​boolean

AiHandoffRule

id
​string · uuid · required
ai_agent_id
​string · uuid · required
rule_type
​string · enum · required
Enum values:
keyword
message_count
sentiment
explicit_request
location
topic
config
​object · required

Rule-specific configuration (e.g. keywords list, threshold)

stop_ai_after_handoff
​boolean · required
is_active
​boolean · required
target_division_id
​string · uuid

CreateAiHandoffRule

rule_type
​string · enum · required
Enum values:
keyword
message_count
sentiment
explicit_request
location
topic
config
​object
target_division_id
​string · uuid
stop_ai_after_handoff
​boolean

UpdateAiHandoffRule

rule_type
​string · enum
Enum values:
keyword
message_count
sentiment
explicit_request
location
topic
config
​object
target_division_id
​string · uuid
stop_ai_after_handoff
​boolean
is_active
​boolean

AiKnowledgeSource

id
​string · uuid · required
ai_agent_id
​string · uuid · required
name
​string · required
source_type
​string · enum · required
Enum values:
text
file
website
qna
product
chunk_count
​integer · required
status
​string · enum · required
Enum values:
pending
processing
ready
failed
created_at
​string · date-time · required
content
​string
file_url
​string
original_filename
​string
website_url
​string
status_message
​string

CreateAiKnowledgeSource

name
​string · required
source_type
​string · enum · required
Enum values:
text
file
website
qna
product
content
​string
file_url
​string
original_filename
​string
website_url
​string

AiKnowledgeQna

id
​string · uuid · required
knowledge_source_id
​string · uuid · required
question
​string · required
answer
​string · required

CreateAiKnowledgeQna

question
​string · required
answer
​string · required

AiProduct

id
​string · uuid · required
ai_agent_id
​string · uuid · required
name
​string · required
metadata
​object · required

Arbitrary JSON metadata for the product

is_active
​boolean · required
created_at
​string · date-time · required
description
​string
price
​string · decimal

Product price as a decimal string

weight
​string · decimal

Product weight as a decimal string

CreateAiProduct

name
​string · required
description
​string
price
​string · decimal
weight
​string · decimal
metadata
​object

UpdateAiProduct

name
​string
description
​string
price
​string · decimal
weight
​string · decimal
metadata
​object
is_active
​boolean

AiOrchestrationRule

id
​string · uuid · required
parent_agent_id
​string · uuid · required
target_agent_id
​string · uuid · required
condition_prompt
​string · required

Prompt evaluated to decide whether to route to target agent

priority
​integer · required
is_active
​boolean · required

CreateAiOrchestrationRule

target_agent_id
​string · uuid · required
condition_prompt
​string · required
priority
​integer

UpdateAiOrchestrationRule

target_agent_id
​string · uuid
condition_prompt
​string
priority
​integer
is_active
​boolean

AiEvaluation

id
​string · uuid · required
conversation_id
​string · uuid · required
message_id
​string · required

MongoDB message ID

original_response
​string · required
corrected_response
​string · required
context_message_ids
​string[] · required

IDs of messages used as evaluation context

evaluated_by
​string · uuid · required

Agent who performed the evaluation

created_at
​string · date-time · required

CreateAiEvaluation

conversation_id
​string · uuid · required
message_id
​string · required
original_response
​string · required
corrected_response
​string · required
context_message_ids
​string[]

UpdateAiEvaluation

corrected_response
​string
context_message_ids
​string[]

AiUsageDailySummary

date
​string · date · required
prompt_tokens
​integer · int64 · required
completion_tokens
​integer · int64 · required
total_tokens
​integer · int64 · required
total_cost
​string · decimal · required

Estimated cost in USD

request_count
​integer · int64 · required

TestChatRequest

​object[] · required
temperature
​number · double

TestChatMessage

role
​string · enum · required
Enum values:
user
assistant
system
content
​string · required

DeleteResponse

deleted
​boolean · required

Organization

id
​string · uuid · required
name
​string · required
slug
​string · required
status
​string · enum · required
Enum values:
provisioning
active
suspended
mongo_database
​string · required
schema_version
​integer · required
created_at
​string · date-time · required
updated_at
​string · date-time · required
limits
​object

Resource limits (max_agents, max_contacts, max_messages_month)

country
​string

ISO country code (e.g. ID, US)

CreateOrganization

name
​string · required
slug
​string · required

URL-safe identifier for the tenant

limits
​object
country
​string
admin_email
​string · email
admin_password
​string

UpdateOrganization

name
​string
limits
​object
status
​string · enum
Enum values:
active
suspended

TenantUsage

id
​string · uuid · required
org_id
​string · uuid · required
agent_count
​integer · required
contact_count
​integer · required
messages_this_month
​integer · int64 · required
active_integrations
​integer · required
usage_month
​string · date · required
updated_at
​string · date-time · required

TenantWithUsage

Organization record enriched with current usage metrics
id
​string · uuid · required
name
​string · required
slug
​string · required
status
​string · enum · required
Enum values:
provisioning
active
suspended
mongo_database
​string · required
schema_version
​integer · required
created_at
​string · date-time · required
updated_at
​string · date-time · required
limits
​object

Resource limits (max_agents, max_contacts, max_messages_month)

country
​string

ISO country code (e.g. ID, US)

​object

SystemHealth

status
​string · enum · required
Enum values:
ok
degraded
​object · required
​object · required
​object · required
​object · required

BillingPlan

id
​string · uuid · required
name
​string · required
slug
​string · required
currency
​string · required
base_price_monthly
​integer · int64 · required
base_price_annual
​integer · int64 · required
per_agent_price
​integer · int64 · required
overage_message_price
​integer · int64 · required
limits
​object · required

Plan resource limits (max_agents, max_contacts, max_messages_month, max_channels, max_ai_agents)

features
​object · required

Feature flags (ai_agent, api_access, dedicated_support)

is_active
​boolean · required
sort_order
​integer · required
created_at
​string · date-time · required
updated_at
​string · date-time · required

CreateBillingPlan

name
​string · required
slug
​string · required
base_price_monthly
​integer · int64 · required
per_agent_price
​integer · int64 · required
overage_message_price
​integer · int64 · required
limits
​object · required
features
​object · required
currency
​string
Default: IDR
base_price_annual
​integer · int64
sort_order
​integer

UpdateBillingPlan

name
​string
slug
​string
currency
​string
base_price_monthly
​integer · int64
base_price_annual
​integer · int64
per_agent_price
​integer · int64
overage_message_price
​integer · int64
limits
​object
features
​object
is_active
​boolean
sort_order
​integer

BillingCoupon

id
​string · uuid · required
code
​string · required
discount_type
​string · enum · required
Enum values:
percentage
fixed
discount_value
​integer · int64 · required
currency
​string · required
current_uses
​integer · required
valid_from
​string · date-time · required
is_active
​boolean · required
created_at
​string · date-time · required
max_uses
​integer
valid_until
​string · date-time
applicable_plans
​string[]

CreateBillingCoupon

code
​string · required
discount_type
​string · enum · required
Enum values:
percentage
fixed
discount_value
​integer · int64 · required
currency
​string
Default: IDR
max_uses
​integer
valid_from
​string · date-time
valid_until
​string · date-time
applicable_plans
​string[]

BillingAddon

id
​string · uuid · required
name
​string · required
slug
​string · required
price_monthly
​integer · int64 · required
price_annual
​integer · int64 · required
unit
​string · required

Pricing unit (e.g. flat, per agent)

is_active
​boolean · required
sort_order
​integer · required
created_at
​string · date-time · required
updated_at
​string · date-time · required
description
​string

CreateBillingAddon

name
​string · required
slug
​string · required
price_monthly
​integer · int64 · required
description
​string
price_annual
​integer · int64
unit
​string
Default: flat
sort_order
​integer

UpdateBillingAddon

name
​string
description
​string
price_monthly
​integer · int64
price_annual
​integer · int64
is_active
​boolean
sort_order
​integer

Subscription

id
​string · uuid · required
org_id
​string · uuid · required
plan_id
​string · uuid · required
status
​string · enum · required
Enum values:
trial
active
past_due
cancelled
suspended
billing_period
​string · enum · required
Enum values:
monthly
annual
cancel_at_period_end
​boolean · required
created_at
​string · date-time · required
updated_at
​string · date-time · required
trial_ends_at
​string · date-time
current_period_start
​string · date-time
current_period_end
​string · date-time
payment_gateway
​string
gateway_customer_id
​string
gateway_subscription_id
​string

CurrentPlan

Current subscription with embedded plan details
id
​string · uuid · required
org_id
​string · uuid · required
plan_id
​string · uuid · required
status
​string · enum · required
Enum values:
trial
active
past_due
cancelled
suspended
billing_period
​string · enum · required
Enum values:
monthly
annual
cancel_at_period_end
​boolean · required
created_at
​string · date-time · required
updated_at
​string · date-time · required
plan_name
​string · required
limits
​object · required
features
​object · required
trial_ends_at
​string · date-time
current_period_start
​string · date-time
current_period_end
​string · date-time
payment_gateway
​string
gateway_customer_id
​string
gateway_subscription_id
​string

BillingInvoice

id
​string · uuid · required
org_id
​string · uuid · required
invoice_number
​string · required
currency
​string · required
subtotal
​integer · int64 · required
tax
​integer · int64 · required
total
​integer · int64 · required
status
​string · enum · required
Enum values:
open
paid
past_due
void
refunded
partially_refunded
​object[] · required
retry_count
​integer · required
created_at
​string · date-time · required
subscription_id
​string · uuid
pdf_url
​string
gateway_invoice_id
​string
payment_url
​string
last_retry_at
​string · date-time
paid_at
​string · date-time
due_date
​string · date

BillingUsage

org_id
​string · uuid · required
agent_count
​integer · required
contact_count
​integer · required
messages_this_month
​integer · int64 · required
active_integrations
​integer · required
usage_month
​string · date · required
limits
​object · required

Plan limits for comparison

PaymentMethod

id
​string · uuid · required
org_id
​string · uuid · required
gateway
​string · required
gateway_payment_method_id
​string · required
type
​string · required

Payment method type (e.g. credit_card, e_wallet, virtual_account, bank_transfer)

label
​string · required
is_default
​boolean · required
created_at
​string · date-time · required

AddPaymentMethod

gateway
​string · required
gateway_payment_method_id
​string · required
type
​string · required

Payment method type (e.g. credit_card, e_wallet, virtual_account)

label
​string · required
is_default
​boolean

SubscriptionAddon

id
​string · uuid · required
subscription_id
​string · uuid · required
addon_id
​string · uuid · required
quantity
​integer · required
created_at
​string · date-time · required

SubscriptionAddonDetail

id
​string · uuid · required
addon_id
​string · uuid · required
name
​string · required
slug
​string · required
price_monthly
​integer · int64 · required
quantity
​integer · required
created_at
​string · date-time · required

MrrSummary

total_mrr
​integer · int64 · required

Total monthly recurring revenue

active_subscriptions
​integer · int64 · required
trial_subscriptions
​integer · int64 · required
past_due_subscriptions
​integer · int64 · required
currency
​string · required

RevenueByPlan

plan_id
​string · uuid · required
plan_name
​string · required
subscriber_count
​integer · int64 · required
monthly_revenue
​integer · int64 · required
currency
​string · required

MonthlyRevenue

month
​string · date · required
total_revenue
​integer · int64 · required
invoice_count
​integer · int64 · required
paid_count
​integer · int64 · required

ChurnMetrics

cancelled_this_month
​integer · int64 · required
suspended_this_month
​integer · int64 · required
new_subscriptions_this_month
​integer · int64 · required
active_at_start_of_month
​integer · int64 · required

BillingAnalyticsDashboard

​object · required
​object[] · required
​object[] · required
​object · required
On this page
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